Policies & FAQs

Policies

Processing Time: How long does it take to get my set?

Processing Time

All sets are hand made and made to order. Expect a wait time of 7-10 days to make and ship out* orders.

Shipping

Shipping times depend on location and shipping preferences selected at checkout.

Currently we only ship domestically in the USA.

*ship out means for me to drop off package to carrier NOT shipping time.

Refunds & Returns: Can I get a refund or return my order?

All sales are final. Why?

  • All sets are custom and specific to you
  • For sanitary reasons they cannot be reused by anyone else

For this reason, please ensure your order and nail size is correct before placing your order. If you have any issues or concerns feel free to reach out so I can assist you.

Any claims about quality, damage, or defective items must be submitted within 2 weeks after the products have been received.

Custom Sets: Can I order a custom set?

Yes you can find the 3 Custom set levels on the Shop All page.

Custom Set Policies:

  • DO NOT ORDER BEFORE SENDING REQUEST
  • Custom Request are REQUESTS. I do reserve the right to refuse requests that either do not match my style or out of my scope.
  • Even though I have given examples for each level the final decision of the design level is my own.

FAQs

How many nails come in my set?

10 nails come in a set. To ensure a proper fit check out the sizing guide page to accurately measure your nails or order a sizing kit. (highly recommended!)

What's the deal with shipping?

Shipping times

Times vary on location and shipping preferences selected at checkout.

Delays

Delayed packages are to be expected:

  • during busier seasons, (Christmas, Thanksgiving, etc.)
  • When we receive a high volume of orders

Can I use my set again? Are they reusable?

Absolutly! Each set is made from quality materials which allows for reuse.

This does require proper application and removal. Check out how to apply and remove your set via our How to page.

What do I do if I ordered the wrong size? What do I do if the size i ordered is too small/large?

Don't panic. There could be 2 reasons as to why your set may fit a bit snug/big.

1. Gel- Gel can cause your correct size to feel stiff and feel slightly snug. In this case, take a cup of warm/hot water and gently press the press on nail against the cup to warm up the nail and "flatten" the nail.

2. Sizing- If the nails fit too big or too small it is probably due to incorrect measuring. In this case you will need to reorder the set. Make sure to use the sizing guide when determining your specific size or purchase a sizing kit (highly recommended).

Feel free to contact me to assist you with the measuring process.

What comes with my order?

Your order comes with:

  • 1 Custom nail set
  • 1 Application Kit (nail glue, nail file, cuticle pusher, & alcohol pads)

Optional additions: (Purchase separately)

  • Sizing Kit (All the nail sizes for that shape & length)
  • Additional Application Kit
  • 2 Sticky tab sheets

How do I figure out my sizing?

Head to our sizing guide page to get help on how to figure out your specific measurements and sizing.

Additionally, you can order a Sizing kit for a specific nail shape & length. We HIGHLY recommend this due to each shape and length varying in size.

For example my XS almond sizes are different from my XS coffin sizes.

Do you ship internationally?

Unfortunately, we do not currently ship internationally.

We only ship domestically in the USA.

What do I do if my package is lost?

Once handed over to the carrier, Malkia Press Sets has no control over the package. I am not responsible for anything that could interfere with delivery on the buyers end (i.e wrong address, missing apt #, unsuccessful deliveries due to gate codes, returning to sender due to___, etc.)